Search for dissertations about: "telephone conversations"

Showing result 1 - 5 of 9 swedish dissertations containing the words telephone conversations.

  2. 1. Telephone advice nursing : communication, patient satisfaction and tool development

    Author : Christina Johnson; Sussanne Börjeson; Malou Lindberg; Susan Wilhelmsson; Inger Holmström; Pia Tingström; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; NATURVETENSKAP; NATURAL SCIENCES;

    Abstract : Background: Telenursing has rapidly expanded in many countries. In Sweden, a national telephone advisory nursing service reaches the entire nation and receives approximately 4,5 million calls per year. READ MORE

  4. 2. Talk, text and institutional order : A study of communication in social welfare bureaucracies

    Author : Elisabet Cedersund; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; talk; text; communicative practices; institutional order; street-level bureaucracy; social welfare; interviews; telephone conversations; discourse analysis; INTERDISCIPLINARY RESEARCH AREAS; TVÄRVETENSKAPLIGA FORSKNINGSOMRÅDEN;

    Abstract : This work focuses on the role of talk and text in the processing of people in public organizations. It is a study of communication between citizens and officials in one such organization, namely, the Swedish social services. READ MORE

  5. 3. "I'm calling for hope, comfort and maybe some advice..." : Interaction and caller satisfaction in telenursing

    Author : Marie Mattisson; Malou Lindberg; Sussanne Börjeson; Kristofer Årestedt; Inger K. Holmström; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Telenursing; Telephone nursing; Social interaction; Nurse-patient relations; Patient satisfaction; Nursing models; Surveys and questionnaires;

    Abstract : Background: The provision of nursing over the telephone is an appreciated asset in many parts of the world. Interaction between telenurse and caller is important for caller satisfaction, and satisfaction in turn is positively related to outcomes such as adherence, engagement in self-care and well-being. READ MORE

  6. 4. Population-based empowerment practice in immigrant communities : a socio-medical study of Iranian families in Sweden

    Author : Alireza Moula; Robert Dingwall; Linköpings universitet; []
    Keywords : Immigrants; Iranians in Sweden; intervention research; family change; parentadolescent relationships; power; communication; intimacy; the United Nations Child Convention; family pedagogy; social work; empowerment practice; educative radio lectures; telephone help-line; pragmatism; symbolic interactionism; social constructionism; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP;

    Abstract : The significant social problems that confront Iranian families that have immigrated to Western countries have been described in the literature, in particular regarding the difficulties between parents and their adolescent children. However, the investigations that have been performed have not focused on how the situations of these families can be improved. READ MORE

  7. 5. Family caregiving for persons with heart failure : Perspectives of family caregivers, persons with heart failure and registered nurses

    Author : Annelie K Gusdal; Lene Martin; Karin Josefsson; Eva Thors Adolfsson; Anna Strömberg; Mälardalens högskola; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Attitudes; cardiovascular nursing; caregiving; content analysis; family; family caregiver; family-centered nursing; family systems theory; heart failure; informal caregiver; interview; intervention; older person; pretest-posttest design; questionnaire; web survey; Anhörigvårdare; attityder; familj; familjecentrerad omvårdnad; frågeformulär; före- och efter design; hjärtsvikt; informell vårdgivare; innehållsanalys; intervention; intervju; kardiovaskulär omvårdnad; webbenkät; äldre person; Care Sciences; vårdvetenskap;

    Abstract : Heart failure is a growing public health problem associated with significant morbidity and mortality. Family support positively affects outcomes for the person with heart failure while also leading to caregiver burden. Registered nurses have a key role in supporting and meeting the needs of family caregivers. READ MORE