Search for dissertations about: "thesis on call centre"

Showing result 1 - 5 of 24 swedish dissertations containing the words thesis on call centre.

2. 1. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes

   Author : Kerstin Norman; Håkan Alm; Ewa Wigaeus Tornqvist; Allan Toomingas; Gunnevi Sundelin; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Callcenter; fysisk och psykosocial exponering; hälsa; Work sciences and ergonomics; Arbetsvetenskap och ergonomi;

   Abstract : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. READ MORE

4. 2. Calling for call centres : a study of call centre locations in a Swedish rural region

   Author : Charlotte Stoltz; Linköpings universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Call centres; Computer science; Datavetenskap; Economic Information Systems; Ekonomiska informationssystem;

   Abstract : The business economy is undergoing structural changes as we are moving towards more information based businesses. Most studies of industrial location have however focused on manufacturing activities and there is a lack in knowledge of the exact determinants for the location of information based and geographically independent activities. READ MORE

5. 3. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre

   Author : Monica Andersson Bäck; Göteborgs universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Sweden; healthcare; health call centre; telephone advice nursing; New Public Management; institutions; conceptions; work organisation; labour process; professionals; care-seekers;

   Abstract : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. READ MORE

6. 4. Traffic Simulation Modelling of Rural Roads and Driver Assistance Systems

   Author : Andreas Tapani; Jan Lundgren; Haris N. Koutsopoulos; Linköpings universitet; []
   Keywords : Traffic; Micro; Simulation; Model; Car following; Rural road; Driver; Fatigue; Rumble strip; Adaptive cruise control; Active safety system; Safety; Evaluation; Overtaking; Traffic lane; Mathematical model; Thesis; Road: Traffic theory; Road: Traffic theory; TECHNOLOGY;

   Abstract : Microscopic traffic simulation has proven to be a useful tool for analysis of varioustraffic systems. This thesis consider microscopic traffic simulation of rural roads andthe use of traffic simulation for evaluation of driver assistance systems. READ MORE

7. 5. Outsourcing and knowledge integration in new product development

   Author : Jonas Rundquist; Sven-Åke Hörte; Henrik Florén; Johan Frishammar; Matti Kaulio; Högskolan i Halmstad; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; outsourcing; new product development; knowledge integration; Industrial engineering and economy; Industriell teknik och ekonomi;

   Abstract : This thesis deals with two aspects of knowledge needed for new product development; theaccess to external knowledge through outsourcing of NPD and the integration of knowledgedeveloped when outsourcing activities in the NPD process. As modern products competing onincreasingly international markets call for both complex and specialized knowledge, it isbecoming more important to take an outward perspective of knowledge, searching for externalknowledge sources, in order to be competitive. READ MORE