Search for dissertations about: "thesis on customer care"

Showing result 1 - 5 of 22 swedish dissertations containing the words thesis on customer care.

  1. 1. Health Care Customer Creativity

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Hannah Snyder; Linköpings universitet.; Linköpings universitet.; [2016]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer creativity; service innovation; health care; co-creation; customer involvement;

    Abstract : Crafting and stimulating service innovation is considered a main research priority and remains a challenge for service providers. One suggested component of stimulating service innovation is customer creativity. READ MORE

  2. 2. The customer in focus Patient roles in designing and improving care processes

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Susanne Gustavsson; [2013]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; healthcare; patient roles; quality management; care processes; customer focus;

    Abstract : Challenges in today’s healthcare are many. One of them is that a patient focus is missing indesign and improvement of care processes. Traditionally healthcare professionals have donethe improvements of care processes in a way they assumed were best based on theirexperiences and professional knowledge. READ MORE

  3. 3. Toward Equity and Value Co-creation in Healthcare

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Erik Olsson; [2014]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; healthcare; value co-creation; quality management; social construction; Equity; action research;

    Abstract : The prevailing inequities within the Swedish healthcare system constitute a major challenge, not the least in cancer care. An international comparison shows that outcomes for Swedish cancer care score highly. READ MORE

  4. 4. Managerial Challenges in the Development of Integrated Solutions

    University dissertation from Gothenburg : Chalmers tekniska högskola

    Author : Siri Jagstedt; [2016]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; servitization; managerial challenges; Integrated solutions; solutions development; product-service offerings; integration;

    Abstract : The purpose of this thesis is to investigate managerial challenges related to the development of integrated solutions. This purpose is in line with a trend towards moving into solution provision in manufacturing, and the complexity that arises in the development of so called integrated solutions compared to the development of physical products. READ MORE

  5. 5. Student experience of vocational becoming in upper secondary vocational education and training. Navigating by feedback

    University dissertation from Göteborg : Göteborgs universitet

    Author : Martina Wyszynska Johansson; Göteborgs universitet.; Gothenburg University.; [2018]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; upper secondary vocational education and training; barn- och fritidsprogrammet; vocational becoming; vocational knowing; vocational concepts; feedback; students experienced curriculum; service work; security officer; learner readiness;

    Abstract : This doctoral thesis explores student experience of vocational becoming, particularly the navigational role of feedback in the process for Swedish upper secondary vocational students. Vocational becoming is explored as conflating the development of vocational knowing and formation of a vocational identity. READ MORE