Advanced search

Showing result 1 - 5 of 29 swedish dissertations matching the above criteria.

2. 1. Health Care Customer Creativity

   Author : Hannah Snyder; Mattias Elg; Lars Witell; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer creativity; service innovation; health care; co-creation; customer involvement;

   Abstract : Crafting and stimulating service innovation is considered a main research priority and remains a challenge for service providers. One suggested component of stimulating service innovation is customer creativity. READ MORE

4. 2. The customer in focus Patient roles in designing and improving care processes

   Author : Susanne Gustavsson; Chalmers tekniska högskola; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; healthcare; patient roles; quality management; care processes; customer focus;

   Abstract : Challenges in today’s healthcare are many. One of them is that a patient focus is missing indesign and improvement of care processes. Traditionally healthcare professionals have donethe improvements of care processes in a way they assumed were best based on theirexperiences and professional knowledge. READ MORE

5. 3. Exploring customer needs from a digital healthcare service

   Author : Daan Kabel; Mattias Elg; Jason Martin; Lars Witell; Anders Fundin; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; Digital service quality; E-health; mHealth; Voice of the customer; Electronic word-of-mouth; Method comparison;

   Abstract : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. READ MORE

6. 4. A Deeper Understanding of Real Teamwork and Sustainable Quality Culture

   Author : Lilly-Mari Sten; Pernilla Ingelsson; Marie Häggström; Mattias Elg; Mittuniversitetet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; ICU transitional care; QM; quality management; real team; real teamwork; sustainable quality culture; TMT; team; teamwork; top management team;

   Abstract : Today's organisations are faced with increasingly complicated and complex challenges. To master these challenges, organisations need to work more together, both within their own organisations and in collaboration with others. Working as a ‘real’ team, while also creating a sustainable quality culture, can be one way to address these challenges. READ MORE

7. 5. Unsteady aerodynamic effects on the driving stability of passenger vehicles

   Author : Adam Brandt; Chalmers tekniska högskola; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; aerodynamics; wake dynamics; high speed; Vehicle dynamics; driving stability; crosswinds;

   Abstract : The passenger car is a vital part of modern society, giving people the freedom of flexible travel. As technology advances, customers increase their demand for future products. The automotive industry must therefore adapt to society's requirements for energy-efficient travel, where developing low-drag vehicles is key. READ MORE