Search for dissertations about: "thesis on customer care"
Showing result 11 - 15 of 29 swedish dissertations containing the words thesis on customer care.
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11. Service concept design
Abstract : Manufacturing companies are continuously experiencing tougher competition; to meet this challenge a trend is to offer functional products. A functional product is a total care offer consisting of capital intensive hardware integrated with its accompanying services needed to keep it operational. READ MORE
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12. Patient Involvement : A Service Perspective
Abstract : For a long time, patients were seen as weak and passive recipients of care, whose only role was to provide information and comply with doctors’ orders. This is beginning to change, and patients are more seen as autonomous, active, and involved collaborators in care, co-creating value with service providers and others. READ MORE
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13. Logistics Management in a Healthcare Context : Methodological development for describing and evaluating a healthcare organisation as a logistics system
Abstract : This thesis tests whether logistics knowledge, theories and principles can be used to provide potential patient flow efficiency improvements. By emphasizing an ideal logistics system by means of its main features and then using these to evaluate two different healthcare organisations, it is assumed that knowledge regarding patient flows can be obtained and potentials for improvement highlighted. READ MORE
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14. Logistics Alliances and Structural Change
Abstract : The overall purpose of this study is to contribute to a better understanding of why and in what way shippers outsource logistics operations into partnerships with logistics service providers. These relationships are called "operational alliances in logistics" (OALs). READ MORE
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15. An Integrated Development Approach for Monitoring and Simulation to Predict Functional Product Availability
Abstract : For nearly two decades, business models such as Functional Products have been in focus within research and of interest in the manufacturing industry. Functional product offers consist of hardware, software, service -support systems and management of operation which, when developed in an integrated manner, together provide the customer with an agreed-upon function with a specified level of availability. READ MORE