Search for dissertations about: "thesis on customer profitability"

Showing result 1 - 5 of 26 swedish dissertations containing the words thesis on customer profitability.

  2. 1. In the Business of Building Green : The value of low-energy residential buildings from customer and developer perspectives

    Author : Agnieszka Zalejska-Jonsson; Hans Lind; Staffan Hintze; Leif Gustavsson; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; sustainability; green buildings; residential buildings; low-energy; energy-efficiency; construction cost; profitability; occupant satisfaction; indoor environment quality IEQ ; hållbarhet; gröna byggnader; bostäder; låg-energi; energieffektivitet; byggkostnad; lönsamhet; boende nöjdhet; inomhusmiljö;

    Abstract : An overarching aim of this research was to investigate the comprehensive value of green residential buildings as seen from two perspectives: that of the developer and that of the occupant (the customer). The dissertation consists of studies presented in seven papers. READ MORE

  4. 2. Service management in housing refurbishment : satisfying the ultimate customer

    Author : Mats G. Holm; KTH; []
    Keywords : ;

    Abstract : It is unusual to find that housing refurbishment projectshave been undertaken with a clear focus on customer orientationdirected towards the tenants, or owners of co-operative flatsor condominiums. Only recently have researchers in constructionmanagement begun to look closer at the relationship betweencontractors and customers. READ MORE

  5. 3. Essays on strategic price bundling in retail banking

    Author : Merja Mankila; Göteborgs universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; price bundling; retail banking; strategic planning; effectiveness; relationship management; customer loyalty; conjoint a;

    Abstract : The empirical motivation of this dissertation is the retail banks need to become more conscious about the profitability and pricing of their activities in a successively harder competitive environment. One of the largest threats for the retail banks has become the changed customer behaviour resulting in an increased split-banking and bank switching. READ MORE

  6. 4. On the Relationship between Sustainable Health and Quality Management : Leadership and organizational behaviours from Swedish organizations

    Author : Ingela Bäckström; Håkan Wiklund; Bengt Klefsjö; Johnny Lindström; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Management; Sustainable health; Leadership; Values; Quality Technology and Management; TQM; Quality control; Kvalitetsteknik; Kvalitet; Other industrial engineering and economics; Övrig industriell teknik och ekonomi;

    Abstract : Sickness absence not only causes significant costs for organizations but also leads to other negative consequences for individuals and societies. Previous research has shown that working with organizational values within Quality Management affects job satisfaction and results in increased profitability and customer satisfaction. READ MORE

  7. 5. Tracing the drivers of B2B brand strength and value

    Author : Niklas Bondesson; Företagsekonomiska institutionen; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; industrial branding; Brand equity; business-to-business; consumer behaviour; brand image; brand strength; customer loyalty.; brand value;

    Abstract : By building a strong brand that is favourably perceived by target customers, a firm can establish a competitive advantage that enables greater revenues and profitability. This is at least what the branding literature always has assumed, and something few marketing and brand managers seem to disagree with. READ MORE