Search for dissertations about: "thesis on impact of delivery of service"

Showing result 1 - 5 of 38 swedish dissertations containing the words thesis on impact of delivery of service.

2. 1. Government e-service delivery : identification of success factors from citizens' perspective

   Author : Parmita Saha; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

   Abstract : The successful adoption of new technologies helps governments achieve efficiency in their implementation and delivery of public services to citizens. The objective behind various e-government initiatives has shifted in recent years towards establishing services that cater more to citizens' needs and offer greater accessibility. READ MORE

4. 2. Information and records management systems and the impact of information culture on the management of public information

   Author : Proscovia Svärd; the Netherlands Amsterdam University of Amsterdam; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Enterprise Content Management; Records Management; EGovernment; Organizational Culture and Information Culture; Media and Communications; Medie- och kommunikationsvetenskap;

   Abstract : The information society and the paperless office are by now two timeworn metaphors of contemporary society, where information is considered as the main asset and vehicle for economic, cultural and political achievements, enhanced by the use of information technology. Though information is considered an important asset not much attention is paid to its management. READ MORE

5. 3. Customer-to-customer roles and impacts in service encounters

   Author : Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

   Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE

6. 4. Pregnancy and delivery-related complications in Rwanda : prevalence, associated risk factors, health economic impact, and maternal experiences

   Author : Jean Paul Semasaka Sengoma; Ingrid Mogren; Gunilla Krantz; Cyprien Munyanshongore; Manasse Nzayirambaho; Jon Øyvind Odland; Umeå universitet; []
   Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Pregnancy and delivery-related complications; cross-sectional study; qualitative method; costing study; health economics; epidemiology; self-rated health status; pregnancy; childbirth; postpartum; Rwanda; prevalence; experiences; Public health; folkhälsa;

   Abstract : Background: Every year more than 1.5 million women suffer from pregnancy and delivery-related complications (PDCs) during pregnancy and childbirth worldwide, and these women are a vulnerable population for lifelong consequences, somatically, psychologically and financially. READ MORE

7. 5. Valuation of goods transportation characteristics : A study of a sparsely populated area

   Author : Kerstin Westin; Einar Holm; Umeå universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Just-In-Time; Goods transportation; Sparsely populated areas; Social and Economic Geography; kulturgeografi;

   Abstract : This study describes how consumers and providers of transportation services in a sparsely populated area valuate different transportation characteristics and estimates how these valuations might affect the total goods flows and the flows on individual Origin-Destination links. It also tests Stated-Preference methods as a tool for valuating transportation characteristics. READ MORE