Search for dissertations about: "bank customer"
Showing result 1 - 5 of 17 swedish dissertations containing the words bank customer.
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1. A mobile bank application loyalty model : The young bank customer perspective
Abstract : This thesis investigates young bank customer (YBC) perceptions of loyalty in the context of mobile bank applications (MBAs), including loyalty antecedents and the consequences of loyalty. A first study investigates the relationships between cognitive, affective, and conative antecedents, on one hand, and loyalty, on the other. READ MORE
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2. Understanding bank-SME relationships: the influence of adaptation and fairness on customer satisfaction
Abstract : .... READ MORE
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3. Determinants in the adoption of a customer relationship management system : a study among bank managers
Abstract : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. READ MORE
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4. Full-adoption of digital payment methods? : Barriers and barrier-breakers from a Swedish bank customer perspective
Abstract : Digitalisation and the Covid-19 pandemic have accelerated the decrease in demand for cash worldwide. This also concerns Sweden, which might be on its way to being the first cashless country in the world. The idea of a cashless society is motivated by various assumed benefits, although it also entails certain inherent challenges. READ MORE
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5. Understanding the relationships between bank-customer relations, financial advisory services and saving behavior
Abstract : While the saving environment has become more complex in recent years, so has the demand for individual activity. Important impetuses include financial deregulation, globalization, technological change, and reformed pension systems. READ MORE