Search for dissertations about: "service environment"

Showing result 1 - 5 of 455 swedish dissertations containing the words service environment.

2. 1. Proactivity in Service Failure and Service Recovery

   Author : Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

   Abstract : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. READ MORE

4. 2. End-user activity-based service design in the built environment context : Exploring everyday life in KTH Live-in-Lab

   Author : Elena Malakhatka; Per Lundqvist; Marco Molinari; Shaun West; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; service design; human activity system; building system; service system; actors network analysis; living lab; sustainable building; Energy Technology; Energiteknik; Building Service and Energy Systems; Installations- och energisystem;

   Abstract : The main goal of this thesis is to communicate the motivation, process, and result of the research project dedicated to exploring the topic of Service Design, based on end-user activities analysis in the built environment context. We have elected to use a KTH Live-in-Lab as a testbed in relation to the chosen living lab network of actors and stakeholders. READ MORE

5. 3. Individual service provisioning

   Author : Fredrik Espinoza; RISE; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES;

   Abstract : Computer usage is once again going through changes. Leaving behind the experiences of mainframes with terminal access and personal computers with graphical user interfaces, we are now headed for handheld devices and ubiquitous computing; we are facing the prospect of interacting with electronic services. READ MORE

6. 4. Healthcare Service Marketing in Medical Tourism : An Emerging Market Study

   Author : Michelle Rydback; Akmal Hyder; Erik Borg; Aihie Osarenkhoe; David Sörhammar; Södertörns högskola; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; healthcare service marketing; medical tourism; emerging market; service marketing; trust; network; customization; word of mouth; supplementary services; Philippines; Politics; Economy and the Organization of Society; Politik; ekonomi och samhällets organisering;

   Abstract : Medical tourism (MT) enables patients to satisfy their healthcare needs by traveling outside their country of residence to obtain medical treatment. The increasing number of scientific publications, different countries’ engagement in providing care for foreigners, and patients heading abroad to receive healthcare indicate the growth and popularity of MT. READ MORE

7. 5. Persistent Digital Service Encounters : Challenges of organizational use of social media in a hotel chain

   Author : Karin Högberg; Kerstin Grundén; Anna Karin Olsson; Maria Åkesson; Högskolan Väst; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational social media; IT change; IT use; hospitality; digital service encounters; Informatik; Informatics; Work Integrated Learning; Arbetsintegrerat lärande;

   Abstract : The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. READ MORE