Dissatisfaction with Services : The Impact of Satisfaction with Service Recovery on Corporate Image and Future Repurchase Intention

Author: Tor Wallin Andreassen; Ronald T Rust; Stockholms Universitet; []

Keywords: SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

Abstract:

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